❓ FAQ

πŸ›οΈ Ordering & Payment

How can I order from the Emirde online shop?
It's very simple! Add your desired products to the shopping cart and follow the ordering process. Once completed, you will receive a confirmation by email.

Which payment methods are accepted?
We accept:

  • PayPal

  • Credit card (Visa, MasterCard, Amex)

  • Prepayment

  • SEPA direct debit

  • Cash on collection

πŸ“¦ Shipping & Delivery

What are the shipping costs?
Standard shipping within Germany costs €6.99.
Shipping is free for orders of €75 or more.

How long does delivery take?
Delivery usually takes 1–3 business days within Germany.
Orders are processed within 1–2 business days.

Do you also deliver internationally?
Currently only upon request. Please contact us by email.

πŸ”„ Returns & Cancellation

How can I cancel my order?
You have a 14-day right of withdrawal. Simply send us an email at info@emirde.com or use our sample withdrawal form.

Who bears the return costs?
The customer bears the return costs unless otherwise agreed.

πŸ”§ Warranty & Complaints

What should I do if my product arrives damaged?
Please take a photo of the damage and contact us within 48 hours of receipt at info@emirde.com – we will immediately arrange a solution.

How long is the warranty on my product?
The statutory 2-year warranty applies unless otherwise stated.

πŸ’¬ Contact & Customer Service

How can I contact customer service?
πŸ“§ Email: info@emirde.com
πŸ“ž Phone: +49 (0)176 32249867
⏰ Service hours: Mon–Fri, 10:00–18:00