🛡️Warranty Terms and Conditions

🛡️ Warranty Terms and Conditions

1. Voluntary Manufacturer's Warranty
If a manufacturer's warranty is specified for a product, the terms and conditions of the respective manufacturer apply exclusively. Please refer to the respective product documentation or the manufacturer's website for the duration and conditions of the warranty.

2. Statutory Warranty Remains Unaffected
Regardless of any warranty, the statutory warranty period of 24 months from receipt of the goods naturally applies.
This statutory warranty applies to defects that were already present at the time of delivery.

3. Processing in the Event of a Warranty Claim
In the event of a defect within the warranty period, please first contact our customer service team by email at:

📧 info@emirde.com
📍 Emirde Online Shop – Fatma Gözler
Raiffeisenstraße 11, 32584 Löhne

Please provide the following information in your message:

  • Order number

  • Product description

  • Description of the defect

  • (Optional: Photos/videos for faster inspection)

4. What Is Excluded from the Warranty?
The warranty specifically excludes:

  • Damage caused by improper use, falling, water, or overloading

  • Consumables (e.g., batteries, attachments, filters)

  • Normal wear and tear during regular use

  • Damage caused by third-party repairs or interventions

5. Warranty Period
Unless otherwise stated, the voluntary warranty period is 12 months from the date of purchase.

ℹ️ Note:

These warranty terms and conditions do not restrict your statutory rights as a consumer.